Definitions: 

• Tahiti Voyages provides holiday packages offered by Lux Voyages Pty Ltd (“Lux Voyages Pty Ltd”, “Tahiti Voyages”, “we”, “us”).
• “You” means The Client.

These are Tahiti Voyages Terms and Conditions. The following terms and conditions should be read carefully as the explain the basis for which bookings are made through Tahiti Voyages. Once your deposit has been paid and accepted, we understand that you have read, understood, and accepted these Terms and Conditions. The Terms and Conditions below apply to the purchase and your booking that you make at Tahiti Voyages. You must be 18 years of age or older to make a booking. It is important that you understand and agree with the following terms and conditions. Please do not proceed with any purchase or booking unless you agree with these Terms and Conditions.

1/ Responsibility

– SERVICES SUPPLIED BY INDEPENDENT SUPPLIERS

Where a third party over whom we have no direct control (Independent Supplier) is the Supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us) and common carriers.

We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier.

– SERVICES WE DIRECTLY SUPPLY

To the extent only that we are the principal Supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment and for our agents and suppliers (where we are not the Supplier’s agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do.

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.

While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays.

– GENERAL LIABILITY LIMITATION

You acknowledge that travel arrangements or services that comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied.

3/ Rates & Prices The rates and prices which are quoted in any print or on the website and quoted by our reservations personnel are subject to availability and change without notice. They can also be withdrawn or varied without any prior notice. We are only able to guarantee this once the final monies have been paid to us. Sometimes price changes may occur for matters beyond our control such as: adverse currency fluctuations, fuel surcharges, price increases due to our suppliers, taxes and airfare price increases. These price changes could mean that the product or service price will increase. These rates and prices are not including any costs incurred on your way to and from the destination of your choice. This also includes any meals and/or alcoholic beverages, telephone calls, any personal items and personal services which are not specified as being part of the costs shown on the website for the supplier’s individual products.

4/ Deposits & Final Payments:  A deposit is required before the due day for each quote for us accepting your booking. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable, or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. Your final payments must be paid no later than 60 days prior to the scheduled date of departure unless otherwise stated. If we do not receive payment by the deadline then you will be deemed to have cancelled your booking and you acknowledge that you will not be entitled to any refund.

5/ Payment Options Payment by Credit Card: Credit card surcharges apply and range between 1% – 3%, this surcharge will be advised on request and at time of charging. Any amount paid to us by credit card means that you agree that any dispute with the validity of the transaction will be taken up with your credit card issuer. This is also including where a service provider fails to provide a service to you for any reason whatsoever. Any remedy lies against that provider and you agree to seek a remedy against us in breach of these terms and conditions.

6/ Cancellation and Refunds

Land Package:

Tahiti Voyages “Book with Confidence!” Policy

Flexible Date Change: With our “Book with Confidence!” policy, enjoy the flexibility of one complimentary date change on your booking.

Land Cancellation and Change Policy:

• Up to 60 Days Before Departure:  For changes or cancellations made up to 60 days prior to departure, guests are eligible to receive a 100% travel credit towards future bookings. This credit is subject to availability and any additional costs that may arise; Alternatively, guests have the option to fully cancel their trip. A cancellation fee of $300 per person will be applied in this case.

• 59 to 31 Days Before Departure: Cancellations or changes within this period will incur a fee of 25% of the total package cost, the remainder can be refunded; or applied to new travel dates, which may be subject to additional costs.
• Within 30 Days of Departure: Any changes within this timeframe will attract a fee equivalent to 100% of the total package cost.

Special Note: Some holiday packages may have a 100% non-refundable policy. Please review your specific quote for detailed policy information.

Flights:

• For bookings with Air Tahiti Nui, Air New Zealand, Qantas please be advised that international airfares are non-refundable. Date changes are permitted with a change fee of $200 plus any fare difference.

Ponant Cruise Bookings:

• 365 to 211 Days Prior to Departure: A cancellation fee of 10% of the total cruise service cost applies.
• 210 to 90 Days Prior to Departure: Cancellations within this period incur a fee of 25% of the total cruise service cost, including the full deposit.
• Within 90 Days of Departure: Cancellations will result in a fee of 100% of the total cruise service cost.

Windstar Cruise Booking:

Days prior to Departure Cancellation Charge
121 days or more AUD75 Windstar cancellation fee PLUS Windstar Admin fee
120 – 90 days
15% of gross fare PLUS Windstar Administration Fee
89 – 60 days
50% of gross fare PLUS Windstar Administration Fee
59 – 30 days 75% of gross fare PLUS Windstar Administration Fee
29 – 0 days 100% of gross fare PLUS Windstar Administration Fee

In some cases, some services may require full payment prior to any reservations being made and may thereafter be non-refundable. In such case we will notify you of these conditions in our quotes and documentation to you. Any amendment request for non-refundable services will be treated as a cancellation.  Cancellation fees for air tickets that are issued by us or on our behalf will apply as determined by Airline Tariff Regulations. *NOTE that different cancellation fees may apply to different travel components. For example: airlines often apply a 100% cancellation fee and tours or packages taking place over the Christmas and New Year period.

The payment of your deposit constitutes an acceptance of those terms and conditions and your acknowledgement that you will be bound by their cancellation fee charges. No refund is available for cancellation after the tour has commenced or in respect of any tours, accommodation, meals, or any other services not utilised. Cancellation of confirmed services forming part of an existing booking will incur cancellation fees as listed. You agree that these cancellation charges are reasonable, represent a genuine pre-estimate of our loss and are required to protect our legitimate business interests.

7/ Taxes Australian taxes are subject to change until the date your tickets are issued and are recorded on your ticket as being paid in accordance with the Terms and Conditions.

8/ Reservations A reservation will only be made once we have received all monies owing and received confirmation from the service provider. If the service provider is unable to confirm the reservation, you may be offered an alternative choice of accommodation which in some cases may be at an additional cost which Tahiti Voyages are not liable for.

9/ Special requirements Any requirements in terms of meals and seating arrangements must be booked when confirming your travel arrangements and cannot be guaranteed as they are subject to availability.

10/ Flight schedule changes As the traveler, it is your responsibility to ensure that your flight is departing at the time specified and that this has not changed. Any airline has the right to reschedule or cancel flights at any time for any reason. Tahiti Voyages are unable to accept any responsibility should this happen and for any additional costs that you may incur as a result of this.

11/ Supplier Changes Please read your individual travel plan carefully as to what is included in your package and what you will still be liable to pay for. Some of these include any cruises, tour days, golf days or massages etc. If you decide to cancel any part of your package then you will not receive a refund once this has been confirmed. If the service provider cancels any part of your package then you will need to speak directly to the local tour operator who is responsible for this.

12/ Travel Insurance Recommendation: In light of travel uncertainties, we highly recommend purchasing travel insurance. This can provide coverage for unexpected events affecting your travel plans, including trip cancellations, interruptions, medical emergencies, and luggage issues. Travel insurance offers significant peace of mind and can be a prudent step in ensuring a more relaxed travel experience.

For further assistance or queries regarding travel insurance options, please feel free to contact us. Our dedicated team is here to guide you through selecting a suitable travel insurance plan.

13/ Travel Documentation Please ensure that you keep your Travel Documents in a safe place. It is your responsibility to keep these documents safe and ready for your travel. These documents could be your airline tickets, hotel vouchers, tour vouchers etc. These documents are subject to specific conditions and/or restrictions and are non-transferable, nonchangeable and subject to cancellation and amendment fees as applicable. If you lose any of your documentation, you agree that this is your responsibility and we will not be held responsible for this. You will be responsible for settling any charges associated with re issuing any documentation. Please also ensure that the correct information is given at the time of booking as any errors with names, dates etc may result in your documents being cancelled or unusable. Should you be aware of any errors, please advise us immediately.

14/ Passports and Visas Many countries require you to have at least 6 months valid on your passport. Please ensure you know what the countries requirements are prior to your booking. Tahiti Voyages require the following details for booking: full name and gender as appears in passport, date of birth, passport number, place of issue and expiry date and a telephone number or address where passengers can be reached if necessary within 24 hours prior to departure. Please ensure that any personal information is recorded correctly as any changes that are made after the booking may result in the loss of an airline seat(s). It is the passenger’s responsibility that these details are recorded correctly. Name changes after a booking will incur amendment fees and may also mean having to cancel the original booking which will result in the loss of the airline seat(s). This also includes, name changes, initial changes etc.

15/ Frequent Flyer If you are part of the Frequent Flyer program, please advise your consultant with your membership details to be included in the booking. Please ensure that you have read your specific terms of membership. Any points not added onto your membership card must be taken up with the supplier.

15/ Website and Brochure We cannot guarantee that product descriptions, locations and accommodations reflect the actual picture. They are for general information purposes only and may not be relevant to your holiday. Any hotel room images are for general viewing and may not reflect the actual room during your stay. These are supplied direct and have no responsibility to Tahiti Voyages.

16/ Baggage Please check baggage allowances applied by airlines, cruise companies and coach operators prior to travel. Baggage allowances vary depending on the airline and destination and it is your responsibility to ensure you know the correct allowance for your trip.

17/ Privacy Laws We are committed to protecting the privacy and confidentiality of our customer’s personal information. To read our Privacy Policy in more detail, click here.

18/ Monies not held in trust All monies that you pay to Tahiti Voyages will be payable to the Travel Service provider once the service has been confirmed. You agree that we hold monies to pay the supplier only and as such can place this in any bank account as necessary until it is paid.

I confirm that I have read, understood and acknowledge that I am 18 years of age or older and that I understand and agree with the terms and conditions above.